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Frequently asked questions
A: At Vaultix Collectables, we understand the importance of ensuring your rare coins, banknotes, and collectible trading cards arrive safely and affordably. The cost of domestic shipping varies based on the total value of your order: 1. For orders up to $50: Shipping costs are $5. 2. For orders between $50.01 and $200: Shipping costs are $10. 3. For orders over $200: Shipping is free. All shipments are tracked and insured, giving you peace of mind that your valuable items are protected during transit. We aim to dispatch all orders within 1-2 business days. Should you require expedited shipping options, please contact our customer service team at charlie@vaultixcollectables.com or call us at +61418250149 for more information.
A: Once your order is placed and confirmed, it typically takes 1-3 business days to process. Domestic orders usually arrive within 5-7 business days, while international orders can take 10-35 business days. You'll receive tracking information to monitor your order's progress. Please note, delivery times may vary due to customs or carrier delays. For any concerns, contact us at charlie@vaultixcollectables.com or +61418250149.
A: At Vaultix Collectables, we understand that sometimes immediate receipt of an order is not convenient. Yes, we do offer the option to hold onto your order for a limited period. Once you place your order, please contact our customer service team at charlie@vaultixcollectables.com or call us at +61418250149, and we will be happy to arrange a specific hold time that suits your needs. Typically, we can hold your order for up to 30 days. Should you require an extension beyond this period, please communicate with us as early as possible, and we will do our best to accommodate your request. This service ensures that your rare coins, banknotes, or collectible trading cards remain secure and in optimal condition until you are ready to receive them.
A: If your order from Vaultix Collectables hasn't arrived within the estimated delivery timeframe, please follow these steps to resolve the issue: 1. Check the Tracking Information: Refer to the tracking number provided in your shipping confirmation email and check the status of your package on the carrier's website. 2. Verify Delivery Details: Ensure that the shipping address you provided during checkout is correct. Mistyped addresses can result in delivery delays or returned packages. 3. Wait for the Full Delivery Window: Sometimes, delays can occur due to unexpected issues with the carrier or seasonal volume increases. Allow for a few extra days beyond the estimated delivery date. 4. Contact Customer Support: If you've checked the tracking information, verified the delivery details, and waited a little longer but still haven't received your package, please reach out to our customer support team at charlie@vaultixcollectables.com or call us at +61418250149. Include your order number and tracking information for reference. At Vaultix Collectables, we strive to provide prompt and efficient service. We understand the eagerness to receive your rare coins, banknotes, or collectible trading cards, and we'll work diligently to resolve any delivery issues.
A: We want you to be satisfied with your purchase. You can return items within 30 days of receipt for a full refund or exchange, provided they are in original condition and packaging. We also offer a 6-month warranty on all items for defects in materials or craftsmanship. Keep your receipt or proof of purchase for returns or warranty claims. For more details, contact us at charlie@vaultixcollectables.com or +61418250149.
A: No, you don't need to create an account to shop at Vaultix Collectables. However, we recommend it for a smoother experience. By registering, you can track orders, save shipping info, and get updates on new arrivals and promotions. If you prefer, you can also checkout as a guest and still enjoy our wide selection of rare coins, banknotes, and trading cards.
A: Import duties, taxes, and fees depend on your country’s customs policies and are not included in the item price or shipping cost. You may need to pay these additional costs upon delivery. Check with your local customs office for potential fees and regulations. We provide necessary documentation to assist with the customs process.
A: Yes, Vaultix Collectables actively buys coins, banknotes, and collectible trading cards. As your ultimate destination for rare collectibles, we're always looking to expand our inventory with unique and valuable items. If you have coins, banknotes, or trading cards you think might be of interest, we invite you to bring them in for a professional evaluation. Our knowledgeable staff will assess your items and provide you with a fair and competitive offer based on current market values. Whether you're looking to sell a single item or an entire collection, Vaultix Collectables is here to assist you and ensure a smooth and rewarding selling experience.