SHIPPING & RETURNS

Shipping

Shipping costs may vary based on destination and/or size of the order at the checkout.
Shipping is automatically calculated at the checkout.
Vaultix Collectables mainly uses Australia Post as its preferred carrier but may use other carriers on a case-by-case basis.
Overseas customers will be charged according to their postal zone. See below.
Overseas deliveries may be subject to import charges and other local taxes, such charges are the responsibility of the customer.
Vaultix Collectables will not be a party to the avoidance of import taxes, charges or fees in foreign countries.
All shipping costs are subject to change without notice.

Shipping Charges - Within Australia

Shipping fees are subject to the weight, size and/or value of the items purchased and will be calculated at checkout.

From time to time, Vaultix Collectables may run free or discounted shipping offers.

Shipping Charges - Overseas

Zone A - AUD$20.00

Zone B - AUD$25.00

Zone C - AUD$30.00

Zone D - AUD$35.00

Rest of the World – AUD$50.00

Delivery

Our estimated delivery time is 3 to 15 Business Days within Australia and 11 to 35 Business Days overseas.

Please note that depending on the items ordered, it may take up to 3 days for your item to dispatched, from receipt of order, subject to confirmation of payment, the item being in stock, and certain other conditions. Due to the high number of deliveries nationally, delays can occur during the Christmas season. If you feel you may be affected by seasonal/regional delivery delays, please allow additional time for your order.

Refunds

Not 100% satisfied with your purchase. No problem. We’re here to help.

As part of our money-back guarantee, we will happily refund you the full purchase price, minus shipping. No questions asked.

Please ensure that:

you contact us to return the product within 30 days of receipt
the product is in its original packaging
you have taken reasonable care with the product while in your possession

If you believe order to be faulty, wrongly described or incorrect in number, please contact our Customer Service team so that we can resolve this for you as quickly as possible.